freescout-help-desk/freescout

Free Self-Hosted Zendesk & Help Scout Alternative

FreeScout is the super lightweight and powerful free open source help desk and shared inbox built with PHP (Laravel framework). Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and does not use any copyrighted Help Scout or Zendesk materials.

If you want to support the project feel free to star this repository. It helps to increase the visibility of the project and let people know that it is valuable. Thanks for your support!

Table of Contents

• Demo
• Features
• Mobile Apps
• Requirements
• Installation
• Images & One-Click Installs
• Modules
• Tools & Integrations
• News & Updates
• Contributing
• Screenshots

Demo

Live Demo

Features

• Omnichannel — FreeScout centralizes in one place all customer conversations received by email, WhatsApp, Telegram, Facebook, Slack, Live Chat and more.
• AI-powered and super efficient.
• Unlimited support agents, tickets, mailboxes, etc.
• Secure by design.
• Mobile-friendly.
• Multilingual (translated into 33 languages).
• Seamless email integration (via SMTP, IMAP, POP3, etc).
• Modern OAuth authentication for Microsoft Office 365 and Google Workspace.
• Progressive Web App for phones and desktops (installable from browser and sending Web Push notifications).
• Native S3 storage support.
• Fully supports screen readers (for visually impaired).
• Web installer & updater.
• Starred conversations.
• Push notifications.
• Following conversations.
• Auto replies.
• Internal notes.
• Forwarding / Merging / Moving conversations.
• Phone conversations.
• Sending new conversations to multiple recipients at once.
• Collision detection – notice is shown when two agents open the same conversation.
• Automatic refreshing of the conversations list without the need to reload the page.
• Pasting screenshots from the clipboard into the reply area.
• Flexible notifications for user agents.
• Open tracking.
• Powerful search.

A full list of features is available here.

Need anything else? Suggest features.

Mobile Apps

Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.

Progressive Web App for phones and desktops | MacOS Menu Bar App

Requirements

FreeScout is a pure PHP/MySQL application, so it can be easily deployed even on a shared hosting.

• Nginx / Apache / IIS
• PHP 7.4 - 8.x
• MySQL 5.0+ / MariaDB 5.0+ / PostgreSQL

There are no minimum system requirements (CPU / RAM) – FreeScout will run on any system.

Installation

Installation Guide

Images & One-Click Installs

• Docker Image
• Pikapods — Open-source apps hosting (Fully managed)
• Zenith — Open-source apps hosting (Fully managed)
• Hostinger — VPS with automatic backups included
• Softaculous — cPanel, Plesk, ISPmanager, H-Sphere, DirectAdmin, InterWorx
• Fantastico — cPanel, DirectAdmin, ISP Manager, ISP Config
• Cloudron
• Ubuntu — Bash script

More one-click installs…

Modules

• Official Modules
• Community Modules

Tools & Integrations

• API
• Migrate to FreeScout (from any help desk)
• Zapier
• Make (Integromat)

News & Updates

Don't miss news, updates and new modules!

Email Newsletter | Facebook | Twitter | YouTube | Telegram | RSS

Contributing

• Support the project by leaving a feedback
• Development Guide
• Todo list
• Translate

Screenshots

Dashboard:

Conversation:

Drafting replies with AI:

Notifications:

Push notification:

Web installer:

Login page: